Refund Policy

Last updated: 1 January 2025

Our Money-Back Guarantee

We are committed to delivering high-quality CDR documents. If your CDR is rejected by Engineers Australia due to a quality issue with our writing, we will provide a full refund or free rewrite — your choice.

1. Our Satisfaction Guarantee

CDR Experts is committed to your satisfaction. We offer a comprehensive refund policy to ensure you receive the quality service you deserve.

2. Full Refund Eligibility

You are eligible for a full refund in the following circumstances:

  • You cancel your order before work has commenced (within 24 hours of payment)
  • We are unable to deliver your order within the agreed timeframe (and you have not approved an extension)
  • Your CDR is rejected by Engineers Australia and the rejection is directly attributable to a quality issue with our writing (not due to inaccurate information you provided)

3. Partial Refund Eligibility

You may be eligible for a partial refund in the following circumstances:

  • You cancel after work has commenced but before the first draft is delivered (50% refund)
  • You cancel after the first draft is delivered but before revisions (25% refund)
  • Significant delays caused by our team that you have not approved

4. Non-Refundable Circumstances

Refunds will not be provided in the following circumstances:

  • You provided inaccurate or misleading information about your engineering background
  • Your CDR was rejected due to reasons unrelated to our writing quality (e.g., wrong ANZSCO code you selected, incomplete documents you submitted)
  • You have approved the final delivery and the revision period has expired
  • Cancellation after all revisions have been completed
  • Change of mind after work has been completed

5. CDR Rejection Guarantee Process

If your CDR is rejected by Engineers Australia and you believe it is due to our writing quality:

  1. Contact us within 30 days of receiving the rejection
  2. Provide the official rejection letter from Engineers Australia
  3. Our quality team will review the rejection reasons
  4. If the rejection is attributable to our writing, we will offer a free rewrite or full refund

6. Refund Processing

Approved refunds are processed within 5–10 business days. Refunds are returned to the original payment method. Bank transfer refunds may take an additional 3–5 business days to appear in your account.

7. How to Request a Refund

To request a refund, contact our support team:

Email: [email protected]

Phone: +61 483 914 303

Please include your order number and reason for the refund request.